Frequently Asked Questions
Q: I DIDN’T RECEIVE AN EMAIL WITH MY TICKETS. WHAT SHOULD I DO?
- First, log into the email account you used to place your order and double check any spam/junk/promotional folders.
- Second, search [email protected] in your email account – this is the email address that your tickets would have arrived from.
- Third, you can log into your Universe account and get your ticket from https://www.universe.com/
dashboard/tickets . If you can’t remember your password, or need to create an account you can do so at https://www.universe.com/ users/password/new – just remember to enter the same email address you used when placing your order.
- If none of the above has worked pass us an email using the contact page and we’ll do our best to help. Try to include as many details as you can to help us quickly locate your order – the name and email address you used whilst placing the order, and the session and time of day you will be attending.
Q: CAN I TRANSFER MY BOOKING TO SOMEONE ELSE?
Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else, you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by using the contact page to send us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email).
Q: CAN I TRANSFER MY BOOKING TO A DIFFERENT SESSION?
Subject to availability, you can. Select ‘ticket inquiries’ from the contact page and supply the following details:
- The name and email address you used to book your order
- The session day and time you would like moved into
Q: WHAT IS THE PARKING LOT SOCIAL?
The Parking Lot Social is a touring entertainment concept that blends live music, movies, DJs, interactive games, quizzes and comedy into one thrilling day/night out. While guests are required to remain in their car, there’s a focus on mass participation at all times to bring the audience together, while keeping them that safe distance apart.
Q: ARE TICKETS PER PERSON OR PER CAR?
All tickets are per car. Please don’t overload your vehicle. Ensure that the number of passengers in your vehicle doesn’t exceed the number of seats.
Q: HOW LONG WILL THE SHOW LAST
Each event will last between 2-3 hours. Check the event page for your city for exact details.
Q: WHAT IS INCLUDED IN THE VIP TICKET?
VIP ticket holders will be allowed access to the first two rows of parking.
Q: ARE FILMS RESTRICTED BY AGE?
All screenings are shown in accordance with BBFC regulations and as such, some of our movies are only suitable for persons of a certain age. Please review the current ratings system here and be aware that individuals who do not meet the age requirements for a movie will not be admitted to the screening
Q: WHAT HAPPENS IF THE EVENT IS CANCELLED AS A CONSEQUENCE OF THE ONGOING PANDEMIC?
If the event is cancelled and does not go ahead, for any reason, all tickets will be refunded in full. No vouchers, no credits, just your money back in your bank. Guaranteed.
Please see the Covid Policies page for full details.
Q: ARE TICKETS AVAILABLE AT THE GATE?
There will be no tickets available at the gate. Please purchase all tickets online from this website.
Q: WHAT TIME SHOULD I ARRIVE?
Entry for your session begins at the time stated on your tickets. Please do not arrive at the venue prior to this time.
Q: HOW DO I SCAN MY TICKET?
Please present your ticket at the entrance for contact-free scanning by holding the ticket against your closed window. Our staff will scan your ticket through the glass.
Q: WILL TOILETS BE AVAILABLE?
Toilets, including accessible toilets, will be provided at all event venues. Guests who need to use the facilities must follow social distancing restrictions and instructional signs. All toilets will be monitored by an attendant to ensure comfort and cleanliness. Toilet use will be limited to one adult at a time. Small children may be accompanied by an adult
Q: WILL THERE BE FOOD FOR SALE?
Yes. Food ordering and delivery will adhere to social distancing regulations. Please see the ‘Event Guide’ that will be mailed to you on the morning of your event and which will include what food options are available and instructions on how to order.
Q: WHAT HAPPENS IF IT RAINS?
This is a rain or shine event. In the event that the weather makes it unsafe to operate, the event management reserves the right to delay or postpone the event performance. We will communicate any weather related changes to the schedule via email and text (if you supply us with your mobile phone number at the checkout page).
Q: HOW DO I LISTEN TO THE EVENT?
All audio will be transmitted via an FM radio signal to your car radio on a dedicated channel, which will be listed in the ‘ Event Guide’ that will be mailed to you on the morning of your event. If you experience technical difficulties or don’t have a working car radio, please contact our event staff. Only the ‘Kids Social’ and ‘The Parking Lot Social’ events require every guest to get headphones, which will be provided to each guest upon arrival. Guests with sensory issues can choose not to wear headphones. Please note that some interactivity during the ‘Silent Disco’ portion of the event will be lost should you elect to listen via your car radio. All headphones get disinfected after each use and will be supplied to you in a sealed plastic bag. These headphones will then be collected from you at the end.
Cars & Parking
Unless you have purchased a VIP ticket this event is General Admission and all parking spaces will be assigned on arrival, based on your vehicle’s size and on a ‘first come, first served’ basis.
Q: ARE THERE ANY SPECIAL RULES FOR PARKING?
Each event will be staffed with a team of dedicated attendants experienced in managing event parking. Please follow their direction at all times.
Q: DO I NEED TO TURN MY HEADLIGHTS OFF?
Yes, headlights must remain off throughout the event.
Q: CAN I BRING MY 4×4 OR VAN?
Yes. However, our parking partners will be locating all larger vehicles towards the rear of the venue to prevent blocking sight lines for those in smaller vehicles.
Q: CAN I WATCH FROM MY TRUCK BED?
Yes. However, in the interest of maintaining social distancing guests are encouraged to enjoy the event from within their vehicles. If you do choose to sit on your tailgate or leave your vehicle, please continue to stay socially distant with the other attendees.
Q: CAN I SIT OUTSIDE MY CAR DURING THE SHOW?
No. In the interests of maintaining social distancing guests should enjoy the event from within their vehicles only.
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We ask customers requiring special assistance during the event to please make yourselves known to our friendly team upon entry, who will be glad to assist. Please note that all events have portable accessible toilet facilities available. If you would like to reach out to our team ahead of an event, to discuss any special measures that may be required, please email [email protected]
What if my questions weren’t answered here?
For all other inquiries please get in touch using the contact page